Shipping Policy

Portman's Music appreciates that you may not want to come to the store to get the best gear to your door, so we can ship orders placed on portmansmusic.com for free** once you reach the $150 minimum purchase required!

Georgia, South Carolina, and Florida only

We currently offer shipping to our local region in the southeast USA only. All other orders will be cancelled without charge.

Handling Time

In most cases, we'll process your order within 1 business day. We'll package all items available from our shelf and charge your credit card for the amount of the items plus sales tax and/or shipping. Some items require extra attention to pack. For guitars and other large purchases, please allow time for thorough inspection, setup, and specialty packing.

$150 Minimum to Qualify

There's a $150 minimum price threshold to get access to free shipping. The only exception would be oversized items which require a freight service. This will be noted in the item's description.

UPS Ground Shipping

We currently use the UPS ground shipping under most circumstances.

Online Orders Only

In order to qualify for FREE shipping, orders must be placed on portmansmusic.com and be more than $150 pre-tax. Not valid on in-store purchases or phone orders.

Returns

If you choose to return your order, we will deduct the cost of shipping from any refund. See our return policy.

**Size and Weight Restrictions
Some products are excluded from free shipping due to their size and/or weight. Items that weigh 100lbs or more may incur shipping charges, as well as large items that need to be shipped via a freight service.
These items will be noted as not eligible.